{"id":12,"date":"2025-09-08T19:32:10","date_gmt":"2025-09-08T19:32:10","guid":{"rendered":"https:\/\/bseelo.com\/?page_id=12"},"modified":"2025-09-08T19:47:08","modified_gmt":"2025-09-08T19:47:08","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/bseelo.com\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h1 data-start=\"193\" data-end=\"219\"><strong data-start=\"195\" data-end=\"219\">Bseelo Refund Policy<\/strong><\/h1>\n<p data-start=\"221\" data-end=\"443\">At <strong data-start=\"224\" data-end=\"234\">Bseelo<\/strong>, we care about you and your pets. If for any reason you are not fully satisfied with your purchase, we\u2019re here to help. Please read our refund policy below to understand how returns and refunds are handled.<\/p>\n<hr data-start=\"445\" data-end=\"448\" \/>\n<h2 data-start=\"450\" data-end=\"479\"><strong data-start=\"453\" data-end=\"479\">1. Returns Eligibility<\/strong><\/h2>\n<ul data-start=\"480\" data-end=\"969\">\n<li data-start=\"480\" data-end=\"570\">\n<p data-start=\"482\" data-end=\"570\">Items can be returned within <strong data-start=\"511\" data-end=\"524\">7\u201314 days<\/strong> of delivery (depending on your preference).<\/p>\n<\/li>\n<li data-start=\"571\" data-end=\"765\">\n<p data-start=\"573\" data-end=\"624\">To be eligible for a return, the product must be:<\/p>\n<ul data-start=\"627\" data-end=\"765\">\n<li data-start=\"627\" data-end=\"696\">\n<p data-start=\"629\" data-end=\"696\">Unused, unopened, and in the same condition that you received it.<\/p>\n<\/li>\n<li data-start=\"699\" data-end=\"765\">\n<p data-start=\"701\" data-end=\"765\">In the original packaging, with tags, labels, or seals intact.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"766\" data-end=\"969\">\n<p data-start=\"768\" data-end=\"847\">Certain items are <strong data-start=\"786\" data-end=\"804\">non-returnable<\/strong> for hygiene and safety reasons, such as:<\/p>\n<ul data-start=\"850\" data-end=\"969\">\n<li data-start=\"850\" data-end=\"886\">\n<p data-start=\"852\" data-end=\"886\">Pet food and treats (if opened).<\/p>\n<\/li>\n<li data-start=\"889\" data-end=\"928\">\n<p data-start=\"891\" data-end=\"928\">Grooming products (if used\/opened).<\/p>\n<\/li>\n<li data-start=\"931\" data-end=\"969\">\n<p data-start=\"933\" data-end=\"969\">Personalized or custom-made items.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr data-start=\"971\" data-end=\"974\" \/>\n<h2 data-start=\"976\" data-end=\"993\"><strong data-start=\"979\" data-end=\"993\">2. Refunds<\/strong><\/h2>\n<ul data-start=\"994\" data-end=\"1343\">\n<li data-start=\"994\" data-end=\"1102\">\n<p data-start=\"996\" data-end=\"1102\">Once your return is received and inspected, we will notify you by email regarding approval or rejection.<\/p>\n<\/li>\n<li data-start=\"1103\" data-end=\"1224\">\n<p data-start=\"1105\" data-end=\"1224\">If approved, your refund will be processed within 15<strong data-start=\"1155\" data-end=\"1177\">\u201320 business days<\/strong> and applied to your original payment method.<\/p>\n<\/li>\n<li data-start=\"1225\" data-end=\"1343\">\n<p data-start=\"1227\" data-end=\"1343\">Shipping charges are <strong data-start=\"1248\" data-end=\"1266\">non-refundable<\/strong> (unless the return is due to an error on our part or a defective product).<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1345\" data-end=\"1348\" \/>\n<h2 data-start=\"1350\" data-end=\"1369\"><strong data-start=\"1353\" data-end=\"1369\">3. Exchanges<\/strong><\/h2>\n<ul data-start=\"1370\" data-end=\"1528\">\n<li data-start=\"1370\" data-end=\"1528\">\n<p data-start=\"1372\" data-end=\"1528\">We only replace items if they are <strong data-start=\"1406\" data-end=\"1430\">defective or damaged<\/strong>. If you need an exchange, contact us within <strong data-start=\"1475\" data-end=\"1497\">7 days of delivery<\/strong> at <strong data-start=\"1501\" data-end=\"1525\">[admin@bseelo.com]<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1530\" data-end=\"1533\" \/>\n<h2 data-start=\"1535\" data-end=\"1567\"><strong data-start=\"1538\" data-end=\"1567\">4. Damaged or Wrong Items<\/strong><\/h2>\n<ul data-start=\"1568\" data-end=\"1735\">\n<li data-start=\"1568\" data-end=\"1735\">\n<p data-start=\"1570\" data-end=\"1735\">If you receive a damaged, defective, or incorrect item, please contact us immediately with photos. We will arrange a replacement or a full refund at no extra cost.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1737\" data-end=\"1740\" \/>\n<h2 data-start=\"1742\" data-end=\"1762\"><strong data-start=\"1745\" data-end=\"1762\">5. Sale Items<\/strong><\/h2>\n<ul data-start=\"1763\" data-end=\"1871\">\n<li data-start=\"1763\" data-end=\"1871\">\n<p data-start=\"1765\" data-end=\"1871\">Only regular-priced items may be refunded. Sale, clearance, or promotional items are <strong data-start=\"1850\" data-end=\"1868\">non-refundable<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1873\" data-end=\"1876\" \/>\n<h2 data-start=\"1878\" data-end=\"1909\"><strong data-start=\"1881\" data-end=\"1909\">6. How to Start a Return<\/strong><\/h2>\n<p data-start=\"1910\" data-end=\"1932\">To request a return:<\/p>\n<ol data-start=\"1933\" data-end=\"2172\">\n<li data-start=\"1933\" data-end=\"2018\">\n<p data-start=\"1936\" data-end=\"2018\">Email us at <strong data-start=\"1948\" data-end=\"1970\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1950\" data-end=\"1968\">support@bseelo.com<\/a><\/strong> with your order number and reason for return.<\/p>\n<\/li>\n<li data-start=\"2019\" data-end=\"2085\">\n<p data-start=\"2022\" data-end=\"2085\">We will provide instructions and the return shipping address.<\/p>\n<\/li>\n<li data-start=\"2086\" data-end=\"2172\">\n<p data-start=\"2089\" data-end=\"2172\">Please ensure items are securely packaged to avoid damage during return shipping.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"2174\" data-end=\"2177\" \/>\n<h2 data-start=\"2179\" data-end=\"2199\"><strong data-start=\"2182\" data-end=\"2199\">7. Contact Us<\/strong><\/h2>\n<p data-start=\"2200\" data-end=\"2322\">If you have any questions about this Refund Policy, please reach out to our support team at:<br data-start=\"2292\" data-end=\"2295\" \/><strong data-start=\"2298\" data-end=\"2320\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2300\" data-end=\"2318\">support@bseelo.com<\/a><\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Bseelo Refund Policy At Bseelo, we care about you and your pets. 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